Allied Health Receptionist, Roxburgh Park VIC

POSITION: Allied Health Receptionist

SALARY: Above award wage

LOCATION: Roxburgh Park VIC

SUMMARY: HealthKlinix Australia provides allied health services to our community. Our clinics provide a suite of services such as physiotherapy, podiatry, chiropractic, psychology and dietetics. Our practitioners work collaboratively with medical professionals to ensure the patients care and outcomes are optimised.

This position plays a vital role in supporting our health team and ensuring our patients have a professional and positive experience.

Essential criteria:

• Experienced allied health/medical receptionist – preferred
• Excellent customer service and professional manner
• Experience with a practice management software system – Nookal is preferred
• Experience with Workcover, NDIS, DVA, medicare and health funds.
• Excellent written and verbal communication skills
• Competent with microsoft word, excel, outlook and PDF creator form
• Highly organised and excellent time management
• A friendly, positive and can-do attitude
• Excellent attention to detail

Preferred skills:

• Experience with Nookal
• Sound understanding of allied health service and the ability to develop their knowledge
• Ability to connect and engage with local businesses and community groups

Role:

• Diary management  for all practitioners in Roxburgh Park and other locations if required
• High level of detail and accuracy with bookings, rescheduling and payments

• Confirming all appointments in a timely. friendly and helpful manner

• Handling queries and complaints via phone, email, and general correspondence with a high level of professionalism

• High level of knowledge understanding of all service offerings, products and fees

• A friendly, welcoming and helpful disposition to all patients, referrers and staff

• Assisting Snr Admin and management as required

• Sound understanding and efficient co-ordination of Medicare claims, DVA, Workcover, NDIS and other third party claims as required.

• Friendly and efficient co-operation with staff from other clinics

• The ability to multitask and prioritise workflow
• Performance of ad hoc reception duties and assistance for practitioners as required
• Possibly handling event coordination, both internally and externally
• Managing office supplies such as stationery, equipment, and furniture
• Receiving and dispatching deliveries
• Daily mail and banking duties
• Attending to emails and fax in a timely and efficient manner
• Daily cleaning and preparation of clinic rooms, reception and waiting areas
• To actively engage in tasks that support the growth of you as an individual as well as practices growth. This can include but not limited to – marketing, networking, content creation (blogs, social media), community engagement and HealthKlinix events and promotions.
• Assistance with external and internal events as needed
• Actively post content on social media pages
• Administrating training of new admin staff
• Coordinating inductions and orientations for new staff members